CHATBOTS! Combining Talent with Tech to Maximize CX 09/22/2017 The always-on, mobile, social customer is creating a new set of higher expectations for brands they do business with. They want to see evidence that you engage with your customers in social media. They care more about the customer experience than products. They want personalized experiences and they want them instantly, not when it’s convenient for brands to deliver them. The Chatbot for customer experience management revolution is fueled by two truths about consumers that brands must heed:
The always-on, mobile, social customer is creating a new set of higher expectations for brands they do business with. They want to see evidence that you engage with your customers in social media. They care more about the customer experience than products. They want personalized experiences and they want them instantly, not when it’s convenient for brands to deliver them. The Chatbot for customer experience management revolution is fueled by two truths about consumers that brands must heed:
