NEEDED: A Daily Commitement to National Customer Service Week! (what happens the other 51 weeks?) 09/08/2016 A call to action for all executives and leaders of customer service organizations The most recent Gallup study of The State of the American Workplace estimated that disengaged employees wasted more than $500 billion in productivity in U.S. firms. The flip-side: firms with engaged workforces have 2.6 times the earnings per share growth rate compared to their industry counterparts. With reports of the imminent shrinking and eventual demise of the customer service industry getting louder, many
A call to action for all executives and leaders of customer service organizations The most recent Gallup study of The State of the American Workplace estimated that disengaged employees wasted more than $500 billion in productivity in U.S. firms. The flip-side: firms with engaged workforces have 2.6 times the earnings per share growth rate compared to their industry counterparts. With reports of the imminent shrinking and eventual demise of the customer service industry getting louder, many
