The Joy of Service.....& Popcorn! by JC Quintana

I would love to give you a precise list of all the things I have done wrong in my 30+ years working with customers. It would fill volumes of tragic and humorous episodes I would rather forget. I have learned through this wondrous experience of serving people, that helping human beings is as much about doing things right as it is about remembering to keep the focus on the right things. It reminds me a lot of making theater movie popcorn. No really… it is like making that delicious, buttery, and

Customer Service: Throw OUT the "Rules"

National Customer Service week is just around the corner (the first full week of October). As we get close to the week where we emphasize how much we appreciate our customers, as well as the employees who provide our customers an amazing experience, this article might be worth sharing with your fellow employees. Even while on vacation with my family, I can’t help but take note of the customer service – or lack thereof. One resort employee denied a simple request using one of my least favorite