The Power of Human Touch by Scott Keller, TPG TeleManagement 08/30/2016 This may sound familiar to you Customer Service/Experience/Operations/Marketing Executive… “We need to reduce costs in order to help deliver our number to the street.” “I need your help improving cost in our business model.” “Can we reduce how often we talk to our customers?” “What are the cost savings to us if we automate communications with our customers?” Many of the businesses we work with to improve customer experience are changing their approach to how they answer questions like the
This may sound familiar to you Customer Service/Experience/Operations/Marketing Executive… “We need to reduce costs in order to help deliver our number to the street.” “I need your help improving cost in our business model.” “Can we reduce how often we talk to our customers?” “What are the cost savings to us if we automate communications with our customers?” Many of the businesses we work with to improve customer experience are changing their approach to how they answer questions like the
