The Rock Stars On Your Customer Service Line 09/29/2016 Now more than ever, companies need to give customers some tender loving care and excellent customer service to prove their value to the company. One of the best ways companies can do this is to give their customer service representatives, their people on the front lines, their professionals with direct access to customers and potential customers everything they need to do their job better than any other company. And National Customer Service Week is a great time to start! As a business
Now more than ever, companies need to give customers some tender loving care and excellent customer service to prove their value to the company. One of the best ways companies can do this is to give their customer service representatives, their people on the front lines, their professionals with direct access to customers and potential customers everything they need to do their job better than any other company. And National Customer Service Week is a great time to start! As a business
3 Strategies for Improving Your Team’s Customer Service 09/27/2016 Each year, National Customer Service Week provides leaders a natural opportunity to start a discussion about customer experience and customer service with their teams. It creates a defined time period to not only celebrate your team’s delivery of service but also to look at ways your team can take its service to new heights. As we approach this week’s NCSW, one powerful approach you can take with your team is to review fundamental customer service techniques and to find ways to make
Each year, National Customer Service Week provides leaders a natural opportunity to start a discussion about customer experience and customer service with their teams. It creates a defined time period to not only celebrate your team’s delivery of service but also to look at ways your team can take its service to new heights. As we approach this week’s NCSW, one powerful approach you can take with your team is to review fundamental customer service techniques and to find ways to make
The Joy of Service.....& Popcorn! by JC Quintana 09/20/2016 I would love to give you a precise list of all the things I have done wrong in my 30+ years working with customers. It would fill volumes of tragic and humorous episodes I would rather forget. I have learned through this wondrous experience of serving people, that helping human beings is as much about doing things right as it is about remembering to keep the focus on the right things. It reminds me a lot of making theater movie popcorn. No really… it is like making that delicious, buttery, and
I would love to give you a precise list of all the things I have done wrong in my 30+ years working with customers. It would fill volumes of tragic and humorous episodes I would rather forget. I have learned through this wondrous experience of serving people, that helping human beings is as much about doing things right as it is about remembering to keep the focus on the right things. It reminds me a lot of making theater movie popcorn. No really… it is like making that delicious, buttery, and
3 Ways Your Brand Can Improve Customer Service - by Donna Peeples, CCO of Pypestreams 09/13/2016 With National Customer Service Week approaching, let’s talk about how your brand can make improvements to the experiences you provide to your customers! Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the customer experience. In fact, by 2020, customer experience will be a more dominant competitive differentiator than price and product, according to research by Walker Info. But customer loyalty and retention
With National Customer Service Week approaching, let’s talk about how your brand can make improvements to the experiences you provide to your customers! Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the customer experience. In fact, by 2020, customer experience will be a more dominant competitive differentiator than price and product, according to research by Walker Info. But customer loyalty and retention
NEEDED: A Daily Commitement to National Customer Service Week! (what happens the other 51 weeks?) 09/08/2016 A call to action for all executives and leaders of customer service organizations The most recent Gallup study of The State of the American Workplace estimated that disengaged employees wasted more than $500 billion in productivity in U.S. firms. The flip-side: firms with engaged workforces have 2.6 times the earnings per share growth rate compared to their industry counterparts. With reports of the imminent shrinking and eventual demise of the customer service industry getting louder, many
A call to action for all executives and leaders of customer service organizations The most recent Gallup study of The State of the American Workplace estimated that disengaged employees wasted more than $500 billion in productivity in U.S. firms. The flip-side: firms with engaged workforces have 2.6 times the earnings per share growth rate compared to their industry counterparts. With reports of the imminent shrinking and eventual demise of the customer service industry getting louder, many
Invest in Your Employees NOW! 09/06/2016 National Customer Service Week is just a month away; it's awesome to set aside time to recognize and to celebrate those employees who work hard every day of the year to support customers. It's also a great reminder that customer service is a critical aspect of any business. With this post, my focus will be more so on the employee, on your customer service representatives, than on the customer. There is a clear linkage between the employee experience and the customer experience. We know this,
National Customer Service Week is just a month away; it's awesome to set aside time to recognize and to celebrate those employees who work hard every day of the year to support customers. It's also a great reminder that customer service is a critical aspect of any business. With this post, my focus will be more so on the employee, on your customer service representatives, than on the customer. There is a clear linkage between the employee experience and the customer experience. We know this,
