The Joy of Service.....& Popcorn! by JC Quintana 09/20/2016 I would love to give you a precise list of all the things I have done wrong in my 30+ years working with customers. It would fill volumes of tragic and humorous episodes I would rather forget. I have learned through this wondrous experience of serving people, that helping human beings is as much about doing things right as it is about remembering to keep the focus on the right things. It reminds me a lot of making theater movie popcorn. No really… it is like making that delicious, buttery, and
I would love to give you a precise list of all the things I have done wrong in my 30+ years working with customers. It would fill volumes of tragic and humorous episodes I would rather forget. I have learned through this wondrous experience of serving people, that helping human beings is as much about doing things right as it is about remembering to keep the focus on the right things. It reminds me a lot of making theater movie popcorn. No really… it is like making that delicious, buttery, and
Some Thoughts About National Customer Service Week 01/25/2016 National Customer Service Week is the week set aside (by Presidential Proclamation) to recognize individuals who provide service to customers on behalf of their company or organization. I’ve been thinking about why it is so important to celebrate National Customer Service Week. And I had some thoughts about all that. I could easily point to the very well documented positive financial impact company’s gain by providing exceptional service on a consistent basis. But I am guessing that most of
National Customer Service Week is the week set aside (by Presidential Proclamation) to recognize individuals who provide service to customers on behalf of their company or organization. I’ve been thinking about why it is so important to celebrate National Customer Service Week. And I had some thoughts about all that. I could easily point to the very well documented positive financial impact company’s gain by providing exceptional service on a consistent basis. But I am guessing that most of
