3 Strategies for Improving Your Team’s Customer Service 09/27/2016 Each year, National Customer Service Week provides leaders a natural opportunity to start a discussion about customer experience and customer service with their teams. It creates a defined time period to not only celebrate your team’s delivery of service but also to look at ways your team can take its service to new heights. As we approach this week’s NCSW, one powerful approach you can take with your team is to review fundamental customer service techniques and to find ways to make
Each year, National Customer Service Week provides leaders a natural opportunity to start a discussion about customer experience and customer service with their teams. It creates a defined time period to not only celebrate your team’s delivery of service but also to look at ways your team can take its service to new heights. As we approach this week’s NCSW, one powerful approach you can take with your team is to review fundamental customer service techniques and to find ways to make
Customer Service: Throw OUT the "Rules" 08/23/2016 National Customer Service week is just around the corner (the first full week of October). As we get close to the week where we emphasize how much we appreciate our customers, as well as the employees who provide our customers an amazing experience, this article might be worth sharing with your fellow employees. Even while on vacation with my family, I can’t help but take note of the customer service – or lack thereof. One resort employee denied a simple request using one of my least favorite
National Customer Service week is just around the corner (the first full week of October). As we get close to the week where we emphasize how much we appreciate our customers, as well as the employees who provide our customers an amazing experience, this article might be worth sharing with your fellow employees. Even while on vacation with my family, I can’t help but take note of the customer service – or lack thereof. One resort employee denied a simple request using one of my least favorite
Some Thoughts About National Customer Service Week 01/25/2016 National Customer Service Week is the week set aside (by Presidential Proclamation) to recognize individuals who provide service to customers on behalf of their company or organization. I’ve been thinking about why it is so important to celebrate National Customer Service Week. And I had some thoughts about all that. I could easily point to the very well documented positive financial impact company’s gain by providing exceptional service on a consistent basis. But I am guessing that most of
National Customer Service Week is the week set aside (by Presidential Proclamation) to recognize individuals who provide service to customers on behalf of their company or organization. I’ve been thinking about why it is so important to celebrate National Customer Service Week. And I had some thoughts about all that. I could easily point to the very well documented positive financial impact company’s gain by providing exceptional service on a consistent basis. But I am guessing that most of
