The Rock Stars On Your Customer Service Line 09/29/2016 Now more than ever, companies need to give customers some tender loving care and excellent customer service to prove their value to the company. One of the best ways companies can do this is to give their customer service representatives, their people on the front lines, their professionals with direct access to customers and potential customers everything they need to do their job better than any other company. And National Customer Service Week is a great time to start! As a business
Now more than ever, companies need to give customers some tender loving care and excellent customer service to prove their value to the company. One of the best ways companies can do this is to give their customer service representatives, their people on the front lines, their professionals with direct access to customers and potential customers everything they need to do their job better than any other company. And National Customer Service Week is a great time to start! As a business
3 Strategies for Improving Your Team’s Customer Service 09/27/2016 Each year, National Customer Service Week provides leaders a natural opportunity to start a discussion about customer experience and customer service with their teams. It creates a defined time period to not only celebrate your team’s delivery of service but also to look at ways your team can take its service to new heights. As we approach this week’s NCSW, one powerful approach you can take with your team is to review fundamental customer service techniques and to find ways to make
Each year, National Customer Service Week provides leaders a natural opportunity to start a discussion about customer experience and customer service with their teams. It creates a defined time period to not only celebrate your team’s delivery of service but also to look at ways your team can take its service to new heights. As we approach this week’s NCSW, one powerful approach you can take with your team is to review fundamental customer service techniques and to find ways to make
Invest in Your Employees NOW! 09/06/2016 National Customer Service Week is just a month away; it's awesome to set aside time to recognize and to celebrate those employees who work hard every day of the year to support customers. It's also a great reminder that customer service is a critical aspect of any business. With this post, my focus will be more so on the employee, on your customer service representatives, than on the customer. There is a clear linkage between the employee experience and the customer experience. We know this,
National Customer Service Week is just a month away; it's awesome to set aside time to recognize and to celebrate those employees who work hard every day of the year to support customers. It's also a great reminder that customer service is a critical aspect of any business. With this post, my focus will be more so on the employee, on your customer service representatives, than on the customer. There is a clear linkage between the employee experience and the customer experience. We know this,
Customer Service: Throw OUT the "Rules" 08/23/2016 National Customer Service week is just around the corner (the first full week of October). As we get close to the week where we emphasize how much we appreciate our customers, as well as the employees who provide our customers an amazing experience, this article might be worth sharing with your fellow employees. Even while on vacation with my family, I can’t help but take note of the customer service – or lack thereof. One resort employee denied a simple request using one of my least favorite
National Customer Service week is just around the corner (the first full week of October). As we get close to the week where we emphasize how much we appreciate our customers, as well as the employees who provide our customers an amazing experience, this article might be worth sharing with your fellow employees. Even while on vacation with my family, I can’t help but take note of the customer service – or lack thereof. One resort employee denied a simple request using one of my least favorite
Wells Fargo Discusses National Customer Service Week Celebrations! 08/16/2016 This week’s blog is from George Larribas, Executive Vice President and head of Wells Fargo Treasury Management Client Delivery (TMCD). Based in Los Angeles, he oversees more than 800 team members based primarily in seven service centers nationwide. His group includes education, production support, business process, technical support, and customer service teams. TMCD’s award-winning customer service and technical support teams offer a consultative support model for customers using Treasury
This week’s blog is from George Larribas, Executive Vice President and head of Wells Fargo Treasury Management Client Delivery (TMCD). Based in Los Angeles, he oversees more than 800 team members based primarily in seven service centers nationwide. His group includes education, production support, business process, technical support, and customer service teams. TMCD’s award-winning customer service and technical support teams offer a consultative support model for customers using Treasury
What is this “National Customer Service Week” really all about?? 08/09/2016 Since 1984, the International Customer Service Association (ICSA) has spearheaded National Customer Service Week (NCSW) during the first full week of October. Businesses and organizations all across the United States and internationally use that week as an opportunity to do something special for their customer Service personnel. Fun & games, food & beverages, even some recognition make up these celebrations. But is that what the ICSA’s Founders of NCSW had in mind back in 1984…fun & games?
Since 1984, the International Customer Service Association (ICSA) has spearheaded National Customer Service Week (NCSW) during the first full week of October. Businesses and organizations all across the United States and internationally use that week as an opportunity to do something special for their customer Service personnel. Fun & games, food & beverages, even some recognition make up these celebrations. But is that what the ICSA’s Founders of NCSW had in mind back in 1984…fun & games?
