Customer Service: Throw OUT the "Rules"

National Customer Service week is just around the corner (the first full week of October). As we get close to the week where we emphasize how much we appreciate our customers, as well as the employees who provide our customers an amazing experience, this article might be worth sharing with your fellow employees. Even while on vacation with my family, I can’t help but take note of the customer service – or lack thereof. One resort employee denied a simple request using one of my least favorite