October 2 - 6, 2023

Celebrate the people who make customer service happen

During National Customer Service Week we will host daily events designed to celebrate Customer Service Pros who are Essential to Success with training, activities and education for agents, managers and leaders.

Customer Service Representative with headset on, smiling and enjoying her role in customer service.
Join us for a week of celebrating the frontline workers who care for your customers. There’s something for everyone, from on-demand content and leadership sessions to daily inspiration and recognition.
Industry experts motivate agents, enlighten leaders and provide opportunity for your team to learn and grow.
These are the folks who recognize the importance and impact of customer service not just this week, but throughout the year. Their support made it possible for us to offer this free event.

OUR 2023 Theme

You Make the Magic Happen!

This year’s theme is “You Make the Magic Happen”!

Customer Service is the backbone of any successful organization. This year’s theme emphasizes the role of today’s Customer Service Representative and how “magical” the experience can be if you have all the right elements in place. 

From our activity guide, to the week-long series of learning and educational videos, this year’s program will be unlike any other. Register today to ensure you and your company have access to all of the extremely beneficial components our program has to offer this year. 

And, IT’S ALL FREE! – Don’t wait, register today! 


With tips, tools and ideas to help implement and celebrate Customer Service Week.


We provide more choices than any other website to help you make the year’s theme and celebration your own.


Each year we create, compile and share information to help you make the most of this special week. You can download the 2023 guide here!

Attend our
Online Celebration

Join us for an online celebration filled with free activities, resources and education. Video content will be available the week of October 2nd!

Tools and Resources

Maximize the value in your organization

  • The NCSW Newsletter – Sign up for industry leading Contact Center information, education and community news from CX Experts.
  • Customer Service Superstars – Celebrate the people who make customer service happen. 
  • The OFFICIAL NCSW Logos & Celebration Guide are made available each year. 
Subscribe to our newsletter for customer service news, ideas and inspiration.