3 Strategies for Improving Your Team’s Customer Service 09/27/2016 Each year, National Customer Service Week provides leaders a natural opportunity to start a discussion about customer experience and customer service with their teams. It creates a defined time period to not only celebrate your team’s delivery of service but also to look at ways your team can take its service to new heights. As we approach this week’s NCSW, one powerful approach you can take with your team is to review fundamental customer service techniques and to find ways to make
Each year, National Customer Service Week provides leaders a natural opportunity to start a discussion about customer experience and customer service with their teams. It creates a defined time period to not only celebrate your team’s delivery of service but also to look at ways your team can take its service to new heights. As we approach this week’s NCSW, one powerful approach you can take with your team is to review fundamental customer service techniques and to find ways to make
NEEDED: A Daily Commitement to National Customer Service Week! (what happens the other 51 weeks?) 09/08/2016 A call to action for all executives and leaders of customer service organizations The most recent Gallup study of The State of the American Workplace estimated that disengaged employees wasted more than $500 billion in productivity in U.S. firms. The flip-side: firms with engaged workforces have 2.6 times the earnings per share growth rate compared to their industry counterparts. With reports of the imminent shrinking and eventual demise of the customer service industry getting louder, many
A call to action for all executives and leaders of customer service organizations The most recent Gallup study of The State of the American Workplace estimated that disengaged employees wasted more than $500 billion in productivity in U.S. firms. The flip-side: firms with engaged workforces have 2.6 times the earnings per share growth rate compared to their industry counterparts. With reports of the imminent shrinking and eventual demise of the customer service industry getting louder, many
Invest in Your Employees NOW! 09/06/2016 National Customer Service Week is just a month away; it's awesome to set aside time to recognize and to celebrate those employees who work hard every day of the year to support customers. It's also a great reminder that customer service is a critical aspect of any business. With this post, my focus will be more so on the employee, on your customer service representatives, than on the customer. There is a clear linkage between the employee experience and the customer experience. We know this,
National Customer Service Week is just a month away; it's awesome to set aside time to recognize and to celebrate those employees who work hard every day of the year to support customers. It's also a great reminder that customer service is a critical aspect of any business. With this post, my focus will be more so on the employee, on your customer service representatives, than on the customer. There is a clear linkage between the employee experience and the customer experience. We know this,
