What is this “National Customer Service Week” really all about?? 08/09/2016 Since 1984, the International Customer Service Association (ICSA) has spearheaded National Customer Service Week (NCSW) during the first full week of October. Businesses and organizations all across the United States and internationally use that week as an opportunity to do something special for their customer Service personnel. Fun & games, food & beverages, even some recognition make up these celebrations. But is that what the ICSA’s Founders of NCSW had in mind back in 1984…fun & games?
Since 1984, the International Customer Service Association (ICSA) has spearheaded National Customer Service Week (NCSW) during the first full week of October. Businesses and organizations all across the United States and internationally use that week as an opportunity to do something special for their customer Service personnel. Fun & games, food & beverages, even some recognition make up these celebrations. But is that what the ICSA’s Founders of NCSW had in mind back in 1984…fun & games?
